Returns

Returns & Refunds Policy

Last updated: 03/22/2026

At ChillBowl, we want you to shop with confidence. That’s why we proudly offer a 30-Day Risk-Free Guarantee. If you are not completely satisfied with your purchase, you may return it within 30 days of receiving your order, subject to the terms below.

1. 30-Day Risk-Free Guarantee

If you are unhappy with your purchase for any reason, you may request a return within 30 days from the date your order was delivered.

To qualify for a refund, the product must be returned to our warehouse. Refunds are not issued for items that are not sent back.

2. Return Eligibility

To be eligible for a return and refund:

Your return request must be made within 30 days of delivery.
The item must be sent back to our warehouse.
The item must be returned in its original packaging when possible.
Proof of purchase, such as your order number or confirmation email, may be required.

We reserve the right to refuse returns that do not meet these conditions.

3. How to Start a Return

To initiate a return, please contact our customer support team at support@trychillbowl.com with your order number and reason for return.

Once your return request is approved, we will provide instructions for sending your item back to our warehouse. Customers are responsible for following the return instructions provided to ensure the return is properly processed.

Please do not send items back without first contacting us for return instructions.

4. Return Shipping

Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect.

To receive a refund, the product must be successfully delivered back to our warehouse. We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

5. Refunds

Once your returned item is received at our warehouse and inspected, we will notify you of the status of your refund.

Refunds are issued after the returned item is received and inspected. In some cases, we may choose to issue a refund or replacement without requiring a return.

If approved, your refund will be issued to your original payment method. Please allow several business days for the refund to appear on your statement, depending on your bank or payment provider.

Refunds will only be issued after the returned item has been received by our warehouse. We do not offer refunds for items that are not returned.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery at support@trychillbowl.com.

Include your order number and clear photos of the issue so we can review and resolve it as quickly as possible. In these cases, we may offer a replacement, store credit, or full refund, depending on the situation.

7. Late or Missing Refunds

If you have not received your refund yet:

Check your bank account again
Contact your credit card company, as it may take some time before your refund is officially posted
Contact your bank, since processing times can vary

If you have done all of this and still have not received your refund, please contact us at support@trychillbowl.com

8. Contact Us

If you have any questions about returns or refunds, please contact us:

Email: support@trychillbowl.com

Business Name: ChillBowl

Warehouse Return Address: Provided upon approval of return request.

Privacy Policy

Last updated: 03/22/2026

At ChillBowl (“we,” “us,” or “our”), we value your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from trychillbowl.com (the “Site”).

By using our Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our Site, we may collect certain information about you, including:

Personal information you provide

When you make a purchase, contact us, or sign up for emails, we may collect:

Your name
Billing and shipping address
Email address
Phone number
Payment details
Order details

Automatically collected information

When you browse our Site, we may automatically collect certain information, such as:

IP address
Browser type
Device information
Time zone
Pages viewed
Products viewed
Referring websites or sources
Interactions with our Site

We collect this information using cookies, pixels, log files, and similar tracking technologies.

2. How We Use Your Information

We may use your information to:

Process and fulfill your orders
Provide customer support
Communicate with you about your order
Improve our website, products, and services
Detect and prevent fraud or misuse
Send marketing and promotional messages, where allowed by law
Measure advertising performance and improve our marketing campaigns

3. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our Site, improve your browsing experience, and understand how visitors use our Site.

These technologies may collect information about your activity on our Site, including pages visited, products viewed, and actions taken.

You can usually control cookies through your browser settings. Please note that disabling cookies may affect parts of the Site.

4. Meta Pixel and Advertising Technologies

We use the Meta Pixel and similar technologies provided by Meta Platforms, Inc. to help us understand how visitors use our Site, measure the effectiveness of our advertising, and show relevant ads to people who have visited our Site.

The Meta Pixel may collect information such as:

Pages you view
Actions you take on our Site
Browser information
IP address
Device identifiers

This information may be shared with Meta and used in accordance with Meta’s own privacy terms and policies.

We may use this information for:

Retargeting ads
Conversion tracking
Audience creation
Ad optimization

Depending on your location, you may have the right to opt out of certain targeted advertising activities.

5. Sharing Your Information

We may share your information with trusted third parties that help us operate our business, including:

Shopify, to power our online store
Payment processors, to process transactions
Shipping and fulfillment providers
Email and marketing service providers
Analytics and advertising partners, including Meta

We may also disclose your information:

To comply with applicable laws or legal requests
To protect our rights, property, or safety
In connection with a business transfer, merger, or sale

6. Data Retention

We keep your personal information for as long as necessary to:

Fulfill orders
Provide customer service
Comply with legal obligations
Resolve disputes
Enforce our agreements

7. Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

Access the personal information we hold about you
Correct inaccurate information
Request deletion of your information
Object to or restrict certain processing
Opt out of targeted advertising or marketing communications

To exercise any of these rights, contact us using the information below.

8. Email Marketing

If you subscribe to our mailing list, we may send you promotional emails about our products, offers, and updates. You can unsubscribe at any time by clicking the unsubscribe link in our emails.

9. Security

We take reasonable steps to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

11. International Visitors

If you access our Site from outside the country in which we operate, your information may be transferred to and processed in countries where data protection laws may differ from those in your jurisdiction.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational needs, or legal requirements. Any updates will be posted on this page with the revised “Last updated” date.

13. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, you can contact us at: